Where are our apartments?

The apartments are found in the street Alcalde Manuel Catalan Chana 16 in Benidorm, in the building called "Paraíso Lido".
It can get comfortably in car following the Avenida Mediterraneo until its end, turning to the right direction to the sea and finally coming to the last stretch of the Avenue Madrid (the beach promenade). At the end of the avenida Madrid you will directly reach the street Alcalde Manuel Catalán Chana.
Others accesses:
-Transfer companies: they usually stop in front of Burger King, from there you will reach our apartments after a walk of about 10 min.
-Bus lines: the nearest stop is located in front of the Burger King, from there you can get several lines that go to the Centre of Benidorm, playa poniente, bus station, Alicante and other nearby cities.

If there is any problem,
how can I reach you?

Our office is located at the same address of the apartments, a staff member is reachable everyday at the apartment 11F from 9:30 until 13:30 in the morning and from 15:30 until 19:30 in the evening.
In case of any emergency, you may also contact us 24h at the phone + 34 637 593 575, this number is stored in the phones available in each apartment.

How is the check-in and
Check-out procedure?

Check-in is from 4.00 PM. To properly organize the arrival of our guests, we advise our clients to inform in advance about the approximate time of arrival.
In case of arrival before 7.30 PM, a staff member will assist the guest directly at the direction of the apartments.
In case of arrival after 7.30 PM, the guest will have to call +34 637 593 575 to notify of his arrival, within 15min a staff member will arrive at the apartments with the keys.
In some exceptional cases the guest can pick up the keys at the reception of the Hotel Lido, located next to the apartments, but the guest will be advised of this in advance.
ALWAYS CALL PHONE NUMBER +34 637 59 35 75 IF YOU ARRIVE TO THE APARTMENTS AFTER 7:30 PM.

What documents are
required for Check-in?

All occupants of the apartment must provide an original and non-expired identity document or passport. The passport or ID details will be forwarded to the local Police Station through a Check-in form that has to be signed by every occupant of the apartment.
Apartamentos Lido will return all identity documents or passports once the documents have been signed.

Can I enter the apartment
before 4.00 PM?

Depending on availability, the guest could enter the apartment before 4:00 PM, provided that this request has been confirmed by Apartamentos Lido before the arrival day.
We suggest you to request this option 2 days before arrival, at that time the apartments are assigned to each guest and depending on the cleaning shifts some apartments will be ready for check-in before 4.00PM.

Can I leave my cases
before check-in time?

Sorry but NO. Due to security reasons, Apartamentos Lido can not keep any belongings at our premises.
For those customers who travel by car and hire a parking space, we offer the possibility of leaving the car with their luggage in the parking lot before 4.00PM.

Where can I park
my car?

Apartamentos Lido has a private underground car park however the parking spaces are not included in the booking of the apartment, its price varies according to the season with a minimum price of 8€/day to maximum 12€/day.

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